Most of the time, SlingLinks work without a problem. If there are problems, they’re usually easy to find and fix:
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A loose Ethernet connection
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An outlet not being switched on
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A SlingLink that's plugged into a power strip (Power strips and surge protectors often have filters that prevent the SlingLinks from communicating with each other)
Occasionally, the problem is a bit more complex. Don’t worry. We’ll guide you through the troubleshooting process.
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Some symptoms:
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Your Slingbox doesn 't show up on your network.
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The Network light on the Slingbox (pictured to the right) just keeps blinking.
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The Link light on the Slingbox (also pictured to the right) is not lit. |
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Note: If the Network light on your Slingbox keeps blinking and the Link light on your SlingLink is lit, then the SlingLink is most likely not the issue. Check the other articles listed in the Related Information section to the right. You'll find a solution there.
Troubleshooting
Try each step below. If that step doesn’t fix the problem, go on to the next one.
Again, power strips and surge protectors often have filters that prevent the SlingLinks from communicating with each other.
While it's uncommon, electrical interference may prevent the SlingLinks from talking to each other. Some common sources of electrical interference are:
A power adapter plugged into the same outlet
Many electronic devices have power adapters or power supply units that plug into an outlet. These can emit interference. This can cause a problem if the SlingLink is plugged into the same outlet. Try plugging the power adapter into another outlet or into a power strip or surge protector, and then try your SlingLinks again.
Halogen lights
Some halogen lamps emit a lot of electrical interference that’s sometimes picked up and carried by the wiring in your house. If you have a halogen lamp, unplug it and try your SlingLinks again. If the problem goes away, plug the halogen light into another outlet, or into a power strip or surge protector.
Do it in this order:
a. Unplug your Slingbox
b. Unplug SlingLinks
c. Unplug your router.
After they're all unplugged, plug them back in starting with the router, then the SlingLinks, and finally your Slingbox.
For information on more severe electrical interference, see the article on more SlingLink and SlingLink TURBO troubleshooting on the right. If you can hear a radio station playing in the background on your stereo, even when it's turned almost all the way down, you may have this problem. If you hear crackling noises on your AM radio, you may also have a more severe problem with electrical interference.
Plug them both into the same power outlet as shown below.
The Link lights on both units should come on. On the original SlingLink, the Link light looks like this:
On the SlingLink TURBO, the Link light looks like this:
If the Link lights still don't turn on and the SlingLinks don’t work
If the SlingLink Link lights still don’t come on, contact Sling Media. Our contact information is at the top right of this window. We'll do more troubleshooting with you to narrow down the problem with your SlingLinks.
If the Link lights turn on but the SlingLinks still don’t work
See the More SlingLink Troubleshooting article below.
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