What is complimentary support?

Complimentary support for the Slingbox and SlingCatcher hardware provides telephone support for basic setup, installation, assembly, and connectivity. See the user guide included with your Slingbox or SlingCatcher for more information.

Complimentary Slingbox and SlingCatcher related software and Sling.com support provides telephone support for installation, launch, or reinstallation (not including data recovery) when your hardware and network configuration meets the minimum system requirements for the software. See the user guide included with your Slingbox or SlingCatcher for more information.

How much complimentary support do I get?

Sling Media will provide complimentary support for initial installation and setup within the first 90 days of product ownership.

This should not be confused with the 1 year hardware warranty that is included with your Sling Media product.

What is a “support incident?”

A support incident is a specific, discrete issue that can be addressed by isolating its origin to a single cause. Sling Media, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:

• Information that resolves the issue
• Information on how to obtain a software solution that will resolve the issue
• Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product
• Information that identifies the issue as being resolved by upgrading to a newer release of the supported product
• Notice that the issue has been identified as a hardware equipment issue
• Information that isolates issue to a third-party product, not supported by Sling Media

If I am outside of complimentary support, what are my options?

If you are outside your complimentary support period and need help, there almost everything you would need to resolve most situations your self is available for free on the Sling Media Support web site.

If you would like to talk, chat or email one of our support agents about the problems you are having, you can buy extended support for your Sling Media product. Just give us a call at 877.GO.SLING to buy.