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SlingPlayer repeatedly asks for the Administrator password, even after resetting your Slingbox



Are you having trouble accessing your Slingbox? Does it keep asking your for the Administrator password over and over again? And resetting the Slingbox and trying to reconfigure it from scratch didn't help?

If so, there is a good chance that the cause of the problem is a conflict with some software that you recently installed or updated.

 Check your PC to see if you have these programs or similar McAfee software installed:

  •             McAfee Security Center 7

  •             McAfee Internet Security Suite 2007

  •             McAfee Total Protection Suite
     

If you are running one of these McAfee security programs, don't worry! We have a solution that will keep your PC secure while you watch your TV from anywhere.

What is happening is the McAfee software is preventing your computer from communicating with the Slingbox. We will need to temporarily disable your security software, reconfigure your Slingbox, and then start that security software back up again.


Just follow the steps below:

 

1. From the Start menu, choose the Run command.

TextEditScreenSnapz001.jpg

 

2. In the Run window, type services.msc as shown below, then click OK.

TextEditScreenSnapz002.jpg 

 

3. When the Services window opens, scroll down to locate McAfee Redirector Service.


4. Right-click the McAfee Redirector Service listing, then choose Stop from the contextual menu that appears.

TextEditScreenSnapz003.jpg 


5. Close the Services window.

6. Change your router settings to to allow your Slingbox to use any one of these ports: 5000, 5024, or 5121.


For help in configuring your router for the new port settings, use the Remote Viewing Setup Tutorials for your specific router. Wherever you see "port 5001," just substitute either port 5000, 5024, or 5121.  


Remote Viewing Setup Tutorials


These ports are ignored by the McAfee software and using them will stop the SlingPlayer from repeatedly asking for your Administrator password.


7. Once you've finished changing your router's port forwarding settings, launch the Slingbox Player application: Start button -> All Programs -> Sling Media -> Launch Slingbox Player.

 

8. From the Slingbox menu, choose Properties.

 TextEditScreenSnapz004.jpg


9. In the Properties window, select the Slingbox Configuration tab.

TextEditScreenSnapz005.jpg

 

10. In the Network Settings section, click Change. This starts the Slingbox Setup Wizard so you can change the network settings for your Slingbox.

 

11. Enter your Administrator password, then click Next.

TextEditScreenSnapz006.jpg 

 

12. In the Remote Viewing window, be sure that you check both boxes: "I'm ready to setup remote viewing for my Slingbox" and "A do-it-yourself kind of person?".  Then click Next.

TextEditScreenSnapz007.jpg 

 

13. In the Remote Viewing - Manual Setup window, in the "Port number:" field, enter the port number from Step 6 that you configured in your router.  IMPORTANT: Do not touch or change any other of the settings in this window.  Click Next.

TextEditScreenSnapz008.jpg


14. In the Setup Confirmation window, click Next.

 TextEditScreenSnapz009.jpg


15. Once the changes are saved to your Slingbox, complete the process by clicking Finish.

TextEditScreenSnapz010.jpg


16.  Click OK to close the Slingbox Properties window.


17.  Go to the Start menu, choose Run, type services.msc and click the OK button, just like you did in Step 2.


18.  When the Services window opens again, scroll down to the McAfee Redirector Service listing. Right-click it, then choose Start from the context menu that appears. Note: This is the opposite of what you did in Step 4.


19. Close the Services window.


Now you should be able to open SlingPlayer and connect to your Slingbox without any more difficulties!


Disclaimer

Please be aware that when we give you information about products not made by Sling Media, it's for your information only, and does not constitute our recommendation or endorsement. Please contact the people who make the product for any additional information, or for specific questions that you might have about their product.



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